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Human Resources Development @ Webster University Libraries
Contents: pt. 1. Rectuitment and staffing -- pt. 2. Talent management and development -- pt. 3. Work/performance analysis and rewards -- pt. 4. Employee relations and communication -- pt. 5. Measuring organization effectiveness -- pt. 6. Additional resources.
In part 5, see chapter How to identify and analyze problems in your organization (p.290) and Measuring organization effectiveness forms (p.302)